Pax Assistance

10 frequently asked
questions about pax

1. What is pax?

The Name "Pax" has two great meanings: In the travel industry "pax" means "passenger" but more importantly "pax" means PEACE in Latin. That is why we are proud to call ourselves pax. We want to give you pax in all your trips. We want you to feel at home anywhere. We want you to travel with true peace of mind, always feeling us by your side, anytime, anywhere and for any reason.
2. Are you an insurance company?

No, we are an assistance company that helps you when and where the problem occurs. We act on the spot, not only taking care of the financial aspects, but also accompanying you and helping you wherever you need us. We will make the medical appointments, and you will not need to pay anything. We will be there for you throughout your trip so that you don"t have to worry about anything but enjoying yourself.
3. Are you a travel agency?

No. But you will be able to buy pax, in any travel agency. Also very soon we will be a community of travelers who will share their experiences so that others can benefit from the information.
4. What are the benefits of pax?

a. Global medical assistance, with providers in more than 190 countries around the world
b. Virtual medical assistance by instant video call.
c. We provide medical repatriation.
d. Transportation.
e. Assistance in case of document loss.
f. Assistance for lost luggage.

We have upgrades for every type of traveler: Such as those who are going to do sports or a future mother and if you are worried about the technological devices you carry on your trip. We take care of them for you to enjoy and travel with peace of mind.
5. What does cash free mean?

You pay nothing! We take care of everything.
6. Do the coverages have amount limits?

The maximum amounts depend on the pax plan you have. Make sure you choose your pax according to your needs. If something happens to you and it is out of your pax plan, the extra charge will be made later.
7. How far does your assistance go?

Our help goes as far as you need us.
8. If I have a problem or inconvenience in my trip, what do I do?

We have a team of professionals that will be by your side to solve any problem that may arise during your trip, just contact us.
9. If I feel lonely on my trip, can I get a hug?

With pax you will never be alone. If you had a problem that we can help you with, talk to us. We will be there for you, because we understand how difficult it is to be away from home. Our contact center is multinational and multilingual, we will speak your language.
10. I have my pax coverage, but I don"t want it anymore, what do I do?

If you changed your mind and are not going to travel, don"t worry. Enter here and we"ll refund your money.