10 frequently asked
questions about pax

No, we are a travel assistance service, a much more complete and proactive solution than travel insurance. The main difference lies in how and when we act to solve problems. While travel insurance is passive and provides financial compensation after an issue arises, travel assistance services like PAX are proactive, intervening immediately when a situation occurs, offering practical solutions on the spot.
For example, imagine you need medical attention during a trip. Who do you call? How do you find a trustworthy doctor in a place you’re unfamiliar with? How do you get an appointment if you don’t speak the local language? This is where travel assistance makes a difference: PAX takes care of finding the right doctor, arranging the appointment, and coordinating everything so you don’t have to worry. Additionally, we cover the costs so you don’t have to pay upfront.

Our decades of experience in the industry have allowed us to revolutionize how travel assistance is conceived today. We have provided assistance in more than 120 countries, and travelers from over 90 nations have already trusted us to accompany them. What sets us apart is our ability to adapt our services to the needs of each traveler. We offer a wide range of benefits, such as instant medical coverage through video calls, assistance in cases of lost documents or luggage, a fast and efficient repatriation system, medication payment without reimbursement procedures (Pax Cash), and much more.

To request medical assistance or for any inconvenience during your trip, we recommend sending us a WhatsApp message 24/7 to the number +1 (305) 775 6915, where you will be assisted by humans, ready to help you anytime. You can also contact us via email at help@paxassistance.com, request assistance directly from our website, or through our social media channels. We are here for you whenever you need us!

PAX CASH is an exclusive and innovative service by PAX Assistance that eliminates the need to process reimbursements when a traveler needs medication during their trip. Instead of saving receipts and waiting for refunds, PAX CASH sends funds directly to a virtual wallet (compatible with Apple and Android devices) as soon as the doctor prescribes it. This allows travelers to immediately access the resources needed to purchase their medication, ensuring a hassle-free, fast, and paperwork-free travel experience. PAX CASH is an example of how PAX Assistance uses technology to simplify and enhance travelers’ lives, providing them with peace of mind and confidence. If you want to know more, read this article: PAX CASH

If you encounter an issue during your trip, our team of professionals will be available to assist you. Simply contact us via WhatsApp at +1 (305) 775 6915 and have your PAX ID on hand, which was sent to you by email when you purchased the assistance. You can also add your PAX ID to your virtual wallet for quick access.
If there is a life-threatening emergency, it is important to immediately contact the local emergency numbers. Here you will find a list of emergency numbers by country and guidance on when to first call PAX or local emergency services.

With CUX, our emotional support AI, you will never be alone. If you feel overwhelmed, anxious, or are facing any emotional challenge, you can easily access it through our app
Additionally, if you prefer, you can contact us via WhatsApp at +1 (305) 775 6915, where a professional will provide you with the care you deserve. Our emotional support service goes beyond words, ensuring that you are accompanied every step of the way during your trip, because at PAX, your well-being is always our priority.

If you ever exceed the maximum amount of your plan, do not worry, we will continue to provide you with the support you need. For example, the IDEAL plan offers up to USD 150,000 in medical assistance, USD 15,000 for pre-existing conditions, and USD 1,500 for lost luggage. If you exceed your coverage, we will charge you the additional expenses at preferential rates we have with our providers. Choosing the right plan for your trip will help you avoid surprises and travel with total peace of mind.

At PAX ASSISTANCE, getting your plan is simple and accessible. You can do it with VISA directly on our website, in up to 12 interest-free installments (available in Chile and Argentina). We also accept any credit card for your convenience. If you are thinking about using the assistance from some credit cards, we recommend reading this article from our blog to understand the differences and benefits of PAX, so you can make a well-informed decision and travel with peace of mind.

If you changed your mind and are not going to travel, do not worry. Go here and we will refund your money, as long as the validity period of your voucher has not started.